SLA · Service Level Agreement
A contractual promise of service performance (uptime, latency) with penalties or credits if it is missed.
Current numbers
99%rack-level uptime SLA already offered by leading neoclouds (CoreWeave, Oracle); service-credit-backed
99% / 95%GPU-cloud SLA example: node uptime / rack uptime, with penalties (ClusterMAX 2.0 example; not a baseline)
10% / 30% / 100%Amazon EC2 Region-Level SLA bands; percentages of the eligible affected-region EC2 fee, with provider-specific exclusions and claim rules