SLA · Service Level Agreement
A contractual promise of service performance (uptime, latency) with penalties or credits if it is missed.
Current numbers
99.99% / 99.5%hyperscaler compute SLA: multi-AZ region-level vs single-instance Monthly Uptime
99%rack-level uptime SLA already offered by leading neoclouds (CoreWeave, Oracle); service-credit-backed
99% / 95%GPU-cloud SLA example: node uptime / rack uptime, with penalties (ClusterMAX 2.0 example; not a baseline)